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How to submit a ticket on GCash

Are you one of the 46 million users of GCash? (as of June 2021)

In case, you have some inquiries or have some issues with the app, this article will show you how to submit a ticket on GCash.

With the tremendous growth of the company over the past years due to the pandemic, anyone would expect GCash to have a much smoother and faster way of receiving and resolving customers’ concerns. But honestly, contacting GCash for any concerns is not as straightforward as you expected it to be.

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Photo by Yura Fresh on Unsplash

You can try to send them a message through their social channels like Facebook and Twitter, but so far, the most effective way to reach the team is by submitting a ticket on the GCash app and wait for their reply and updates. Here’s how you can do it.

Steps to submit a ticket on GCash

  1. Open and Log in to your GCash app

2. Tap on the “Profile” icon on the lower right of the app

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3. Tap “Help”

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4. Tap “Submit a Ticket”

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5. Then, fill out the form. You need to provide your account details such as your name, email address, and GCash mobile number. You have the option to attach some files like screenshots.

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6. Tap “Submit.”

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You just have to wait for their reply. I’m not sure about the turn-time of GCash’s customer support team but I suggest at least wait for about 24 hours. If you need to follow up on your ticket. Here’s the process.

How to follow up on my GCash ticket

  1. Open your GCash app and Log in
    2. Tap the “hamburger icon” at the top left corner of your screen
    3. Tap “Help”
    4. Tap the ticket number of the concern you want to follow up on
    5. Type in your message
    Note: No need to create a new ticket to follow up on your concern. Just follow the steps.

Here’s your visual guide.

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Credit: GCash

Other ways to reach GCash Customer Support

1. GCash Help Center 

You can also check the GCash Help Center. You can find there helpful articles and posts for common concerns like How to get started, how to cash in/ cash out, Account Management, Security, and Other Services. Help Center is available on the app and also through a browser by clicking this link.

2. Social Media Accounts

You can message GCash Customer Support through their social media accounts. Here are the Official Accounts of GCash.

Facebook: GCash Official 
Twitter: GCash 

3. Call 2882

If you have an urgent request or concern, you may call the GCash hotline number 2882 to speak to an agent. This service is available from Monday to Sunday from 8:00 AM to 5:00 PM. This is free for all Globe subscribers.

For non-Globe subscribers, you may call (02) 7730-2882. Appropriate charges may apply.